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  Free Delivery on UK orders

FAQs

Shopping with Sunkissed

The Sunkissed brand is owned by Rainbow Cosmetics Ltd.

Do you have a shop?

No, but we are sold in a large number of high St. Retailers nationwide. Click here to find a store near you.

Do you do wholesalers?

Yes, Click here if you are interested in becoming a retailer.

Do you have a catalogue?

We use our website as a catalogue, which features our full current product range. Please be assured that our site is simple and straightforward to browse.

Account management and website

Do I need to register?

You do not need to register to place an order. However, if you do, you will be the first to know about special offers, discounts and get the chance to try exciting new products before anyone else! Also, you will be able to keep track of all previous orders with our order history facility and you’ll be able to post comments and upload images to our site.

How do I become a member?

To register for an account, please click ‘Login’ at the top of our homepage, where you will find an option to create a new account. You will be required to fill in your details- once you have done this, your account will be ready to use.

How do I log in?

To log in to your account, please use the login facility on our homepage.

How do I view the products?

There are a number of ways to view our products- the easiest way is to click on one of the categories or search by brand, both on the left of our homepage.

Payment

How do I pay?

You will pay for your order via Sage Pay, our secure payment facility.

Is payment secure?

Yes- all payments are encrypted using 128-bit SSL certificates.

Ordering and delivery

How do I place an order?

When you have found the product/s you would like to order, simply enter the quantity you’d like and ‘Add to basket’. Once you have clicked on ‘Checkout’, you will be required enter your details. It’s that simple!

How much does delivery cost?

UK:

2nd Class - FREE!
1st Class - £0.75 per item and £1.50 per gift set
Tracked - £9.49
Next day - £9.95

Europe:

Airmail - £14.99
Tracked - £29.99

Outside Europe:          

Airmail - £19.99
Tracked - £34.99

In Europe, we deliver to: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.

Outside Europe, we deliver to: Australia, Canada, New Zealand and USA.

How will I know that you have received my order?

You will receive a confirmation email.

Can I change my order?

If your order has not been dispatched we will endeavour to change it at our discretion.

When will my order be dispatched?

Standard delivery orders are dispatched within two working days (excluding weekends- standard delivery orders placed Friday-Sunday are dispatched on the following Monday). Next day delivery orders are sent out on the same day, if placed before 1pm: orders placed on a Friday will be delivered on Monday; orders placed on a Saturday will be delivered on Tuesday. Please note we can not deliver on a bank holiday- in this instance; please expect your delivery the next working day.

How long will my order take to arrive?

UK:

2nd Class- 3+ working days (may sometimes take longer for reasons beyond our control; if you require an item urgently, we suggest that you select next day delivery)
1st Class- 1-3 working days (may sometimes take longer for reasons beyond our control; if you require an item urgently, we suggest that you select next day delivery)
Tracked- 1-3 working days (may sometimes take longer for reasons beyond our control; if you require an item urgently, we suggest that you select next day delivery)
Next day- as long as you place your order before 1pm, it will arrive on the next working day (orders placed on a Friday will be delivered on Monday; orders placed on a Saturday will be delivered on Tuesday; we can not deliver on a bank holiday- in this instance, please expect your delivery the next working day)

Europe:

Airmail- 7-10 working days
Tracked- 7-10 working days

Outside Europe:

Airmail- 10-14 working days
Tracked- 10-14 working days

Next day delivery: what if my order doesn't arrive on time?

If your next day delivery order does not arrive on time, we will refund the difference between the cost of next day delivery and the cost of standard delivery. Please note that this does not apply if you are out when your order is delivered.

What if I supply the wrong address?

You are responsible for providing the correct delivery address, please check your order before you click submit. Rainbow Cosmetics Ltd. is not liable for any orders that are delivered late, or that get lost in the postal system due to an incorrect/partial address. Should an order be returned to us due to an incorrect/partial address, we will process a refund (minus any delivery charges). Please note, however, that this could take several months. In the meantime, you may re-order the item/s on our website and have them sent out to the correct address.

Where is my order?

Once an order has been dispatched, there may be unforeseen delays in delivery for reasons beyond our control. We will not consider an order as ‘missing’ until 15 working days have passed since the day of dispatch. In the meantime, we recommend that you ask your local postal sorting office if they have attempted delivery. We also recommend that you ask your neighbours if your package has been left with them. If 15 days have passed and your order has not been delivered/located, we will investigate the matter on your behalf. You must inform us that you haven’t received your order within 30 working days of placing it. Claims outside this period will not be accepted.

If your order arrives after we have issued a refund or a replacement, we require that you either pay for the item/s or send the item/s back to us.

Do you deliver to PO Box addresses?

Unfortunately, no.

Do you deliver to BFPO addresses?

Yes. Please be sure to include your service number and rank, your company and regiment and your BFPO postcode. All BFPO addresses must be registered as United Kingdom, rather than the country where you are posted.

Do I have to pay customs and import charges?

Some countries charge additional customs’ fees and independent carrier charges. Rainbow Cosmetics Ltd. cannot anticipate these costs and will not reimburse any additional fees incurred. Prior to placing your order, it may be a good idea to contact your local customs’ office in order to find out if you should expect any fees.

Returns and cancellations

Can I cancel my order?

Once your order has been placed, it is not possible to cancel it. Under the UK's Distance Selling Regulations, you have seven working days after receiving your order in which to cancel it. You must provide us with written notice (email, letter or fax) of a cancellation of contract and you clearly state that you wish to cancel your order, in line with the Distance Selling Regulations. Please note that you are responsible for the cost of returning the item/s to us. You must ensure that you have sufficiently packed the relevant item/s and we recommend that you obtain proof of postage for your protection. You will be held liable for any item/s damaged or lost during the return process. Once Rainbow Cosmetics Ltd. has received the return, we will refund you the cost of the item/s and the original postage charge.
 
We will NOT accept the return of any opened/used goods.
 
After the seven days have passed, we will only accept the return of faulty/damaged/incorrect goods.

Can I return items?

Yes, under the UK's Distance Selling Regulations, you have seven working days after receiving your order in which to cancel it. You must give us written notice of cancellation (see above, under ‘Can I cancel my order?’). After the seven days have passed, we will only accept the return of faulty/damaged/incorrect goods.

My order is faulty/damaged/incorrect- what should I do?

If you receive a faulty/damaged/incorrect item, we will gladly replace or refund it, provided that you inform us of the problem within 10 days of delivery and return the original item to us.
 
Please email us at [email protected] explaining the problem and we will send you instructions on how to return it. When we receive your return we will send out a replacement (at no additional cost) or issue a refund. If a replacement is sent out, the return postage charge for the original item will be refunded. If a refund is issued, both the original postage charge and the return postage charge will be refunded. Should you require an immediate replacement, you must place a new order. When the original item reaches us, you will be refunded the cost of the initial order, including the original postage charge and the return postage charge.
 
Faulty/damaged/incorrect items will only be replaced or refunded if they have not been opened/used.
 
Any item damaged during the return by not having sufficient protective packaging may incur additional costs, at Rainbow Cosmetics Ltd. discretion.
 
We advise that you obtain proof of postage when returning any items- we will not reimburse any costs for Recorded/Special Delivery or courier services.

Undeliverable packages

When a postal carrier returns an undeliverable package to us, we will issue an immediate refund (excluding the postage charge). A package may be ‘undeliverable’ because:
 
- the address provided was incorrect
- following a failed delivery attempt, it has not been collected from the postal carrier’s local collection office and has subsequently been returned to sender
 
We are unable to re-send packages that are returned to us as undeliverable. If you would still like to make a purchase, please feel welcome to place a new order.

Technical problems 

I can’t log in to my account

Please ensure that you are entering the correct details. Log-ins and passwords are case-sensitive so please check your Caps-Lock. If you still can’t access your account, please feel welcome to email us for assistance: [email protected].

Copyright © 2017 - Sunkissed. (* - Approx. pricing, charged in GBP)

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